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  • Parliamentary panel quizzes airline bosses over service standard

    • A Parliamentary Standing Committee praised IndiGo’s staff training procedures while re-emphasising the need to increase the standard of training in the industry in light of growth in a number of first-time flyers. In the wake of a huge row over manhandling of a passenger by IndiGo Airlines last month, the standing committee decided to call the airlines for examining the issue of the behaviour of airline personnel. The committee wanted to understand the fares, facilities, the attitude of staff and service standards of the aviation industry. IndiGo president Aditya Ghosh, Air Asia CEO Amar Abrol and Go Air CEO Wolfgang Prock Schauer were among the sector heads who attended the meeting. Ghosh, in a presentation to the parliamentarians, mentioned that the airline has one of the lowest numbers of complaints despite carrying the highest number of passengers in the country. Read More...

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